doc. Ing. Zdeňka Konečná, Ph.D.

Institute of Management (ÚM)

Students will acquire relevant psychological knowledge from the field of social competence of manager. They will master especially the following skills: identification of communication goals, active listening, exoteric formulation of requirements and opinions, analysis of communication problems, choice of relevant communication strategy and tactics and their successful application, prevention of misunderstanding as well as increasing of individual, team and organizational performance by means of creative communication.

Basic publication: KONEČNÁ, Z. Základy komunikace. Základy komunikace. 1. Brno: Akademické nakladatesltví CERM, 2009. s. 1-151. ISBN: 978-80-214-3891- 0.

Not applicable.

Not applicable.

KŘIVOHLAVÝ, J. Jak si navzájem lépe porozumíme. Praha: Svoboda, 1988. (CS)
BEDRNOVÁ, E., NOVÝ, I. & kol. Psychologie a sociologie řízení. 3., rozš. a dopl. vyd. Praha: Management Press, 2002. 798 s. ISBN 978-80-7261-169-0. (CS)
FRANKOVÁ, E. Kreativita a inovace v organizaci. 1. vyd. Praha: Grada 2011. 256 s. ISBN 978-80-247-3317-3. (CS)
PETERS, TJ., WATERMAN, R.H. Hledání dokonalosti. Praha: Svoboda-Libertas, 1993. ISBN 80-205-0313-7. (CS)
LUKÁŠOVÁ, R., NOVÝ, I. a kol. Organizační kultura. Od sdílených hodnot a cílů k vyšší výkonnosti podniku. 1. vyd. Praha: Grada Publishing, 2004. 174 s. ISBN 80-247-0648-2. (CS)
McLAGAN, P., KREMBS, P. Komunikace na úrovni: jak dosáhnout ještě vyšší výkonnosti pomocí účinné komunikace. Praha: Management Press, 1998, 190 s. ISBN 80-85943-75-1. (CS)
O´BRIANOVÁ, P.: Pozitivní řízení: asertivita pro manažery. 3. vyd. Praha: Management Press, 2003. 212 s. ISBN 80-7261-077-5. (CS)
FRANKOVÁ, E. Komunikace v řízení. 1. vyd. Brno: Akademické nakladatelství CERM, 2008. 104 s. ISBN 978-80-214-3567-4. (CS)

Lectures present principles, rules for effective solving communication problems.

Conditions of awarding the graded course-unit credit:
• 20% individual assignment
• 35% presentation
• 30% answers during discussion
• 15% active participation.

Czech

Not applicable.

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Communication process models and their application for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work.
4. Social perception in managerial praxis.
5. Effective verbal communication. Coping with barriers in interpersonal communication.
6. Active listening as a part of effective interpesonal communication.
7. Effective non-verbal communication. Various types of non-verbal communication.
8. Specifics of effective discussion.
9. Rules of effective presentation.
10. Rules of effective meetings leading.
11. Assertive communication rules.
12. Effective intercultural communication.
13. Conclusion and final assessment.

The aim of the course is to provide students with relevant knowledge and skills related to social communication as a key tool for effective leadership. Main attention is paid to managerial competencies developement.

Attendance at lectures is recommended, attendance at lessons is compulsory and controlled.

• Programme MGR Master's

  branch MGR-UFRP-D , 2. year of study, winter semester, 4 credits, elective
  branch MGR-ŘEP , 2. year of study, winter semester, 4 credits, compulsory-optional
  

26 hours, compulsory

Ing. Jitka Sládková, Ph.D.

eLearning: currently opened course