Publication detail

Customer Experience in Shared Economy: Recommendations for Companies

MACHALA, J.

Original Title

Customer Experience in Shared Economy: Recommendations for Companies

Type

journal article - other

Language

English

Original Abstract

This article aims to identify the perception of customers in the shared economy, specifically their customer experience with Uber, Bolt and Airbnb, and then evaluate what these companies stand out for, what their deficiencies are, and formulate recommendations for them.

Keywords

customer experience, shared economy, customer loyalty, recommendation, Uber, Bolt, Airbnb

Authors

MACHALA, J.

Released

1. 7. 2020

Publisher

Brno University of Technology, Faculty of Business and Management

Location

Brno

ISBN

2336-6508

Periodical

Trends in Economics and Management

Year of study

14

Number

35

State

Czech Republic

Pages from

73

Pages to

78

Pages count

6

URL

http://hdl.handle.net/11012/195030

BibTex

@article{BUT160672,
  author="Jan {Machala}",
  title="Customer Experience in Shared Economy: Recommendations for Companies",
  journal="Trends in Economics and Management",
  year="2020",
  volume="14",
  number="35",
  pages="73--78",
  issn="2336-6508",
  url="http://hdl.handle.net/11012/195030"
}