Detail publikace

Customer Experience in Shared Economy: Recommendations for Companies

MACHALA, J.

Originální název

Customer Experience in Shared Economy: Recommendations for Companies

Typ

článek v časopise - ostatní, Jost

Jazyk

angličtina

Originální abstrakt

This article aims to identify the perception of customers in the shared economy, specifically their customer experience with Uber, Bolt and Airbnb, and then evaluate what these companies stand out for, what their deficiencies are, and formulate recommendations for them.

Klíčová slova

customer experience, shared economy, customer loyalty, recommendation, Uber, Bolt, Airbnb

Autoři

MACHALA, J.

Vydáno

1. 7. 2020

Nakladatel

Brno University of Technology, Faculty of Business and Management

Místo

Brno

ISSN

2336-6508

Periodikum

Trends in Economics and Management

Ročník

14

Číslo

35

Stát

Česká republika

Strany od

73

Strany do

78

Strany počet

6

URL

http://hdl.handle.net/11012/195030

BibTex

@article{BUT160672,
  author="Jan {Machala}",
  title="Customer Experience in Shared Economy: Recommendations for Companies",
  journal="Trends in Economics and Management",
  year="2020",
  volume="14",
  number="35",
  pages="73--78",
  issn="2336-6508",
  url="http://hdl.handle.net/11012/195030"
}