Course detail

Quality Systems in the Enterprise

FP-SskpKAcad. year: 2020/2021

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Recommended optional programme components

Not applicable.

Recommended or required reading

BARTES, F. Jakost v podniku. Brno: Akademické nakladatelství CERM, s.r.o. Brno, 2012. 90 s. ISBN 978-80-214 3362-5.
Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1.
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7.
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7.
ROSE, K. H. Project Quality Management. Why, What and How. J. Ross Publishing, Inc. 2014. ISBN 978-1-60427-102-7.
HOWARTH, T. and D. GREENWOOD. Construction Quality Management. Principles and Practice. New York: Routledge. 2018. ISBN 978-1-138-68010-4.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Requirements for granting classified credit:
Written form. Classified credit
1. Active participation in seminars will be checked and evaluated by the teacher - max. 50 points.
2. Successful completion of the credit test - maximum score of 100 points.
The credit test consists of two theoretical open questions, the total time to elaborate answers for both questions is 20 minutes. Rated:
a) Correct and complete identification of a given problem - max 20 b for each question
b) Method and scope of problem solving with emphasis on its explanation - max. 30 b for each question.
The total number of points for the graded course-unit credit must be greater than 100 points, ie the sum of the points obtained for the exercise and the credit test.
Classified credit is classified according to the ECTS scale. Incorrect and illegible answers are considered unsatisfactory.

Language of instruction

Czech

Work placements

Not applicable.

Course curriculum

1. Introduction, quality loop
2. The nature of quality management
3. Corporate Quality Management
4. Quality system according to ISO 9000
5. Quality system according to TQM
6. Quality system according to EFQM
7. Quality system certification
8. Quality strategy
9. Quality economy
10. Measuring customer satisfaction and loyalty
11. Consumer protection
12. Selected tools and methods of quality management - QFD, FMEA, value analysis
13. National quality policy

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Classification of course in study plans

  • Programme MGR-SRP-KS Master's, 1. year of study, winter semester, 4 credits, compulsory-optional

Type of course unit

 

Guided consultation in combined form of studies

16 hours, optionally

Teacher / Lecturer