FP-KjpPAcad. year: 2019/2020
The course focuses on the issue of ensuring the quality of business processes, their regulation, establishing a stable and eligible production process. Students will acquire theoretical backgrounds and methodological procedures necessary for acquiring and acquiring knowledge in the field of preparation and self-assurance of processes implemented in the company.
Learning outcomes of the course unit
Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.
Fundamentals of organization company and managerial functions of the company, understanding the importance of customers in a market economy.
Recommended optional programme components
Recommended or required reading
FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. 258 s. ISBN 3-446-17135-5. (EN)
BARTES, F. Jakost v podniku. Brno: Akademické nakladatelství CERM, s.r.o. Brno, 2007. 90 s. ISBN 978-80-214 3362-5. (CS)
NENADÁL, J. Měření v systémech managementu jakosti. 2. doplněné vydání, Praha: Management Press 2004. 335 s. ISBN 80-7261-110-0. (CS)
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80-247-0194-4. (CS)
Planned learning activities and teaching methods
Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.
Assesment methods and criteria linked to learning outcomes
Course – unit credit
To obtain the credit it is required:
a) Active participation in the exercises - the teacher evaluates
b) Recognized seminar work.
The exam has a written form. Only those students who have written credit in the IS are eligible to participate.
The exam consists of three theoretical open questions, the answer time is 30 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.
The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.
Language of instruction
1. Introduction, basic concepts of quality, the importance of the quality of
2. Legislative requirements
3. The quality of the production proces
4. Performance measurement processes
5. Regulatory process
6. Process capability
7. Technical requirements for the product
8. The effectiveness of the control system of quality
9. The role of human factors in quality system
10. 7 simple tools of quality
11. 7 management tools
12. The relationship between the quality, productivity and performance
13. Development trends
The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).
The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for management.
Specification of controlled education, way of implementation and compensation for absences
Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.