Course detail

Fundamentals of Quality Management

FSI-BMKAcad. year: 2016/2017

The course is focused on the problem of the successful management of companies. Successful management means understanding the basic management functions and mastering the key managerial approaches and techniques associated with quality management.
The course provides the students with basic information on European quality policy and complex systems of quality assurance. The systems of technical standards significant for assurance of acceptability of the final product are presented.

Language of instruction

Czech

Number of ECTS credits

7

Mode of study

Not applicable.

Guarantor

doc. Ing. Petr Blecha, Ph.D., FEng.

Department

Institute of Production Machines, Systems and Robotics (ÚVSSR)

Learning outcomes of the course unit

Basic knowledge of the principles of quality management, basic tools and methods applicable in management of quality during the main and auxililary company processes. Knowledge of the ways leading to fulfilment of the selected requirements of management systems (documentation and management of documents and records, internal audits of management systems, corrective and preventive actions and continuous improvement). Ability to apply the system and process approach in partial tasks or quality management.

Prerequisites

Students are required to have the basic knowledge of technology, knowledge of mathematics and physics in the scope corresponding to the bachelor level of studies.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

The course is taught through lectures explaining the basic principles and theory of the discipline. Exercises are focused on practical topics presented in lectures. According to the possibility of teaching can be organized lectures for students by practitioners and excursions to companies focused on activities related to the course content.

Assesment methods and criteria linked to learning outcomes

Students must defend a semestral project on a given topic.

Course curriculum

Lectures:
1. Basic terminology. Definition and dimension of quality (complete product). Orientation at customer. Determination of priorities. Process approach. Integrated system of process control and development. Six Sigma, Lean Production.
2. Total quality management. Quality and marketing. Quality planning (QFD, FMEA). Environmental and safety limiting conditions of management system.
3. Conformity assessment. Obligatory and optional conformity assessment. EU and Czech legal milieu.
4. Technical standards. Quality as conformity on the interface of processes. Positives of normalized interface. Systems of technical standards. International Standards ISO 9000. Conformity assessment according to ISO 9001.

Seminars:
1. Students‘ presentations and discussion to subjects of lectures.
2. Conformity assessment – Case Studies.

Work placements

Not applicable.

Aims

The course aims to provide students with the most important theoretical knowledge supplemented by specific examples and methods of application allowing to understand the importance and challenges of the quality management. Lead students to acquire the knowledge of the internal and external environment of an organization and to learn to use the methods applied in the analysis of external and internal environment. The lectures also include explanation of the basic requirements on quality management.

Specification of controlled education, way of implementation and compensation for absences

The attendance at seminars is compulsory. Lectures are voluntary, presentation of the semestral project is compulsory.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

SYNEK, M., KISLINGEROVÁ, E. a kol. (2010) Podniková ekonomika. 5.vyd. Praha:C.H.Beck. 502 s. ISBN 80-7400-336-3. (CS)
Zákon č. 22/1997 Sb. (aktuální znění) O technických požadavcích na výrobky

Recommended reading

JURAN, J. M.; GRYNA F. M.: Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Nenadál, J. a kol.: Moderní management jakosti. Management Press, Praha, 2008
Janíček, L. a kol: Evropská unie – instituce, ekonomická, bezpečnostní a sociální politika. Computer Press, Brno, 2003. ISBN 80-7226-819-8
Janků, M.: Evropská unie – právní system evropských společenství. Computer Press, Brno, 2003. ISBN 80-7226-806-6

Classification of course in study plans

  • Programme B3S-P Bachelor's

    branch B-KSB , 1. year of study, summer semester, compulsory

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

doc. Ing. Petr Blecha, Ph.D., FEng.

Syllabus

1. Introduction to course - basic terminology and definitions
2. Dimension of quality (complete product). Orientation at customer.
3. Process approach. Integrated system of control
4. Seven basic tools of quality management
5. Seven new tools of quality management
6. Selected methods of preventive quality assurance
7. Documentation of quality management
8. Quality planning
9. Support processes of Quality Management
10. Technical standards. Quality as conformity on the interface of processes
11. Positives of normalized interface. Systems of technical standards
12. Performance evaluation and improvement of processes.
13. Presenation and defence of semestral project

Exercise

26 hours, compulsory

Teacher / Lecturer

doc. Ing. Petr Blecha, Ph.D., FEng.
Ing. Maria Krbalová, Ph.D.
Ing. Jana Rozehnalová, M.Sc.

Syllabus

1. Company
2. The costs of company
3. Results of Business
4. Property of company and its valuation
5. Cash flow
6. Price
7. Financial Analysis
8. SWOT Analysis
9. - 10. Process mapping
11. - 12. Semestral project of students on selected topics and discussion. Range of topics correlates with the themes of the lectures.
13. Presenation and defence of semestral project.