Publication detail

QOS/BOS Methodology of Process Management

HRADECKÁ, L. VIDECKÁ, Z.

Original Title

QOS/BOS Methodology of Process Management

Type

conference paper

Language

English

Original Abstract

Quality Operating System/Business Operating System is an advanced approach to Total Quality Management. The QOS/BOS methodology usually involves management in an analysis of processes and their impact on Key Performance Measurables. In many, if not most service organizations, processes are not well defined and are even less well understood in terms of output, their effect on performance, financial & other areas. QOS/BOS manages continuous improvement via strategic goals based on the organizational mission, customer expectations and competitive benchmarks.

Keywords

Total Quality Management, Simulation, Process Management

Authors

HRADECKÁ, L.; VIDECKÁ, Z.

RIV year

2007

Released

25. 5. 2007

Publisher

Akademické nakladatelství CERM

Location

Brno

ISBN

978-80-7204-532-7

Book

Management, Economics and Business Development in the New European Conditions

Edition number

1

Pages from

29

Pages to

29

Pages count

1

BibTex

@inproceedings{BUT26099,
  author="Lenka {Hradecká} and Zdeňka {Videcká}",
  title="QOS/BOS Methodology of Process Management",
  booktitle="Management, Economics and Business Development in the New European Conditions",
  year="2007",
  number="1",
  pages="29--29",
  publisher="Akademické nakladatelství CERM",
  address="Brno",
  isbn="978-80-7204-532-7"
}