Publication detail

The Position and Role of Customer Complaints within the Framework of Quality Improvement

BRYCHTA, K.

Original Title

The Position and Role of Customer Complaints within the Framework of Quality Improvement

English Title

The Position and Role of Customer Complaints within the Framework of Quality Improvement

Type

conference paper

Language

en

Released

10.09.2004

ISBN

80-214-2717-5

Documents

BibTex


@inproceedings{BUT18593,
  author="Karel {Brychta}",
  title="The Position and Role of Customer Complaints within the Framework of Quality Improvement",
  chapter="18593",
  year="2004",
  month="september",
  type="conference paper"
}