BUSINESS PROCESS MINING IN CONTRIBUTION TO BUSINESS ANALYSIS

conference paper

English

New software implementation projects face several project steps which must be filled to succeed. One of the most important phases is business analysis which is focused on collection and analysis of requirements to future system. There are various techniques used to collect all requirements manual as well as automatic. If activities have been automated in the process, the business process mining technique can be used. It is going on the special approach of business process analysis which can be used not only for the purpose of business analysis. This article focuses on data mining techniques and their usability for business processes in the aspect of business process requirements collection. It can be important mainly for telecommunication business because of high automation and mass operation of customers and their services. The objective of this article is to define appropriate data mining techniques and their contribution to business analysis. Secondary research and its discussion is the main method used to find a conclusion.

business process mining, business analysis, business requirements, information systems, event log

NENICKOVÁ, H.

2012

19. 4. 2012

Univerzita Tomáše Bati ve Zlíně

978-80-7454-013-4

Trends in Economics and Management for the 21st Century

n/a

n/a

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