Publication detail

Key Performance Indicators the providers of logistic services: experience of selected companies

CHYTILOVÁ, E. DEMIROVA, S. JUROVÁ, M.

Original Title

Key Performance Indicators the providers of logistic services: experience of selected companies

Type

article in a collection out of WoS and Scopus

Language

English

Original Abstract

This paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Keywords

KPI, logistics services provider, performance, measurement

Authors

CHYTILOVÁ, E.; DEMIROVA, S.; JUROVÁ, M.

Released

10. 10. 2019

Location

Sofia, Bulgaria

ISBN

978-1-7281-4557-0

Pages from

1

Pages to

4

Pages count

4

URL

https://ieeexplore.ieee.org/document/9128266

BibTex

@inproceedings{BUT164604,
  author="Ekaterina {Chytilová} and Siyka {Demirova} and Marie {Jurová}",
  title="Key Performance Indicators the providers of logistic services: experience of selected companies",
  year="2019",
  pages="1--4",
  address="Sofia, Bulgaria",
  doi="10.1109/HiTech48507.2019.9128266",
  isbn="978-1-7281-4557-0",
  url="https://ieeexplore.ieee.org/document/9128266"
}