Publication detail

Data Gained from Smart Services in SMEs–Pilot Study

KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.

Original Title

Data Gained from Smart Services in SMEs–Pilot Study

English Title

Data Gained from Smart Services in SMEs–Pilot Study

Type

conference paper

Language

en

Original Abstract

Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.

English abstract

Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.

Keywords

Servitization Smart services SMEs Electrotechnical manufacturers Czech Republic

Released

04.07.2018

Publisher

Springer, Cham

Location

Zlín

ISBN

978-3-030-00210-7

Book

Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.

Edition

Springer, Cham

Edition number

859

Pages from

183

Pages to

200

Pages count

17

URL

BibTex


@inproceedings{BUT149574,
  author="Lucie {Kaňovská} and Eva {Tomášková}",
  title="Data Gained from Smart Services in SMEs–Pilot Study",
  annote="Nowadays, manufacturing companies increasingly invest in servitization by adopting ‘smart services’ enabled by connected product-service systems enabling data exchange between the customer and the service provider. Managing the transition toward smart services is not easy, especially among SMEs as many businesses struggle with lack of money, insufficient digital technologies, unskilled employees or gathering and using the proper data. The research presented in this paper is divided into two parts. The quantitative part focuses on researching possible correlations between business performance and the use of company IT systems among sixty Czech electrotechnical SMEs. The other part consists of a qualitative multi-case study and was conducted among seven Czech electrotechnical SMEs which have already started with smart service development. The findings indicate that companies gather and use the data in very different ways. They provide information to their customers, but also use information for themselves. The study is unique in highlighting the problems of smart services in small and medium manufacturers. Moreover, it investigates the gathering and the data usage gained from smart services in SMEs.",
  address="Springer, Cham",
  booktitle="Computational and Statistical Methods in Intelligent Systems. CoMeSySo 2018. Advances in Intelligent Systems and Computing.",
  chapter="149574",
  doi="10.1007/978-3-030-00211-4_18",
  edition="Springer, Cham",
  howpublished="online",
  institution="Springer, Cham",
  year="2018",
  month="july",
  pages="183--200",
  publisher="Springer, Cham",
  type="conference paper"
}