Publication detail

COLLABORATION IN SMART SERVICES – THE RIGHT WAY TO GO?

KAŇOVSKÁ, L.

Original Title

COLLABORATION IN SMART SERVICES – THE RIGHT WAY TO GO?

English Title

COLLABORATION IN SMART SERVICES – THE RIGHT WAY TO GO?

Type

conference paper

Language

en

Original Abstract

Many current manufacturers provide not only tangible products to their customers, but also services which are accompanying their products. Moreover, manufacturers add smart services to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses struggle with lack of money, insufficient digital technologies or unskilled employees. The aim of the study mentioned in this paper explores current situation in SMEs and their attitudes related to collaboration with other subjects on their markets. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings can indicate two approaches of collaboration based mostly on the owners’ enthusiasm for smart services, management’s age and the length of running their business. The study is unique in highlighting the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.

English abstract

Many current manufacturers provide not only tangible products to their customers, but also services which are accompanying their products. Moreover, manufacturers add smart services to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses struggle with lack of money, insufficient digital technologies or unskilled employees. The aim of the study mentioned in this paper explores current situation in SMEs and their attitudes related to collaboration with other subjects on their markets. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings can indicate two approaches of collaboration based mostly on the owners’ enthusiasm for smart services, management’s age and the length of running their business. The study is unique in highlighting the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.

Keywords

collaboration, servitization, smart services, SMEs, electrotechnical manufacturers

Released

19.09.2018

Publisher

Vilnius Gediminas Technical University (VGTU) Press

Location

Vilnius, Litva

ISBN

978-609-476-119-5

Book

Business and Management

Pages from

1

Pages to

10

Pages count

10

URL

BibTex


@inproceedings{BUT149476,
  author="Lucie {Kaňovská}",
  title="COLLABORATION IN SMART SERVICES – THE RIGHT WAY TO GO?
",
  annote="Many current manufacturers provide not only tangible products to their customers, but also services which are accompanying their products. Moreover, manufacturers add smart services to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses struggle with lack of money, insufficient digital technologies or unskilled employees. The aim of the study mentioned in this paper explores current situation in SMEs and their attitudes related to collaboration with other subjects on their markets. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings can indicate two approaches of collaboration based mostly on the owners’ enthusiasm for smart services, management’s age and the length of running their business. The study is unique in highlighting the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.",
  address="Vilnius Gediminas Technical University (VGTU) Press",
  booktitle="Business and Management",
  chapter="149476",
  doi="10.3846/bm.2018.38",
  howpublished="online",
  institution="Vilnius Gediminas Technical University (VGTU) Press",
  year="2018",
  month="september",
  pages="1--10",
  publisher="Vilnius Gediminas Technical University (VGTU) Press",
  type="conference paper"
}