Publication detail

Customer Services offered by Manufacturers

KAŇOVSKÁ, L.

Original Title

Customer Services offered by Manufacturers

English Title

Customer Services offered by Manufacturers

Type

conference paper

Language

en

Original Abstract

The aim of the paper is to find out which customer services are offered by electric equipment and electronic components manufacturers in the Czech Republic. The segment is extremely important for Czech industry nowadays, especially because of many companies being subcontractors for the car industry and mechanical engineering. The producers of electric equipment comply with the Czech industry classification CZ-NACE 27; the producers of electronic components are included in classification CZ-NACE 26.

English abstract

The aim of the paper is to find out which customer services are offered by electric equipment and electronic components manufacturers in the Czech Republic. The segment is extremely important for Czech industry nowadays, especially because of many companies being subcontractors for the car industry and mechanical engineering. The producers of electric equipment comply with the Czech industry classification CZ-NACE 27; the producers of electronic components are included in classification CZ-NACE 26.

Keywords

customer services, service offering, servitization, manufacturers of electrical equipment, manufacturers of electronic components, Czech Republic.

RIV year

2015

Released

07.10.2015

Publisher

Faculty of Business and Management, Brno University of Technology

Location

Brno, Česká republika

ISBN

978-80-214-5226-8

Book

Perspectives of Business and Entrepreneurship Development

Edition number

první

Pages from

70

Pages to

74

Pages count

5

BibTex


@inproceedings{BUT117631,
  author="Lucie {Kaňovská}",
  title="Customer Services offered by Manufacturers",
  annote="The aim of the paper is to find out which customer services are offered by electric equipment and electronic components manufacturers in the Czech Republic. The segment is extremely important for Czech industry nowadays, especially because of many companies being subcontractors for the car industry and mechanical engineering. The producers of electric equipment comply with the Czech industry classification CZ-NACE 27; the producers of electronic components are included in classification CZ-NACE 26.",
  address="Faculty of Business and Management, Brno University of Technology",
  booktitle="Perspectives of Business and Entrepreneurship Development",
  chapter="117631",
  howpublished="print",
  institution="Faculty of Business and Management, Brno University of Technology",
  year="2015",
  month="october",
  pages="70--74",
  publisher="Faculty of Business and Management, Brno University of Technology",
  type="conference paper"
}