Detail publikace

Description and Approaches to Performance Indexes Measuring

Originální název

Description and Approaches to Performance Indexes Measuring

Anglický název

Description and Approaches to Performance Indexes Measuring

Jazyk

en

Originální abstrakt

For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

Anglický abstrakt

For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.

BibTex


@inproceedings{BUT4427,
  author="Přemysl {Hoffmann} and Vojtěch {Bartoš}",
  title="Description and Approaches to Performance Indexes Measuring",
  annote="For precise decision-making, managers at all levels of administration have to know how to evaluate the performance of enterprise. For this evaluation they need a system of balanced indicators and indexes describing the performance – all these requirements are included in the Balanced Scorecard. For the measurement of  performance, the Balanced Scorecard is using four basic fields – financial, customer, internal business processes and staff training. Objective of this contribution is to look at the measurement of customer satisfaction and perceived value. This key area is an inseparable part in the process of the performance measurement.",
  address="Fakulta podnikatelská VUT  Brně",
  booktitle="Business and Economic Development in Central and Eastern Europe: Implications for Economic Integration into Wide Europe",
  chapter="4427",
  edition="conference proceedings",
  institution="Fakulta podnikatelská VUT  Brně",
  year="2001",
  month="january",
  pages="149",
  publisher="Fakulta podnikatelská VUT  Brně",
  type="conference paper"
}