Detail publikace

QOS/BOS Methodology of Process Management

HRADECKÁ, L. VIDECKÁ, Z.

Originální název

QOS/BOS Methodology of Process Management

Typ

článek ve sborníku ve WoS nebo Scopus

Jazyk

angličtina

Originální abstrakt

Quality Operating System/Business Operating System is an advanced approach to Total Quality Management. The QOS/BOS methodology usually involves management in an analysis of processes and their impact on Key Performance Measurables. In many, if not most service organizations, processes are not well defined and are even less well understood in terms of output, their effect on performance, financial & other areas. QOS/BOS manages continuous improvement via strategic goals based on the organizational mission, customer expectations and competitive benchmarks.

Klíčová slova

Total Quality Management, Simulation, Process Management

Autoři

HRADECKÁ, L.; VIDECKÁ, Z.

Rok RIV

2007

Vydáno

25. 5. 2007

Nakladatel

Akademické nakladatelství CERM

Místo

Brno

ISBN

978-80-7204-532-7

Kniha

Management, Economics and Business Development in the New European Conditions

Číslo edice

1

Strany od

29

Strany do

29

Strany počet

1

BibTex

@inproceedings{BUT26099,
  author="Lenka {Hradecká} and Zdeňka {Videcká}",
  title="QOS/BOS Methodology of Process Management",
  booktitle="Management, Economics and Business Development in the New European Conditions",
  year="2007",
  number="1",
  pages="29--29",
  publisher="Akademické nakladatelství CERM",
  address="Brno",
  isbn="978-80-7204-532-7"
}