Detail publikace

Risk Identification in ISO/IEC 20000:2005 Implementation

SVOJANOVSKÝ, P. KRESLÍKOVÁ, J. NOVÁK, L.

Originální název

Risk Identification in ISO/IEC 20000:2005 Implementation

Anglický název

Risk Identification in ISO/IEC 20000:2005 Implementation

Jazyk

en

Originální abstrakt

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing, mitigating and monitoring of risks.

Anglický abstrakt

This paper is focused on the risk identification in implementation of ISO/IEC 20000:2005 international standard. ISO/IEC 20000 is the first standard specifically aimed at IT Service Management. It describes a set of management processes for the effective delivery of services to the business and its customers. ISO/IEC 20000 is aligned with and complementary to the process approach defined within ITIL from the Office of Government Commerce (OGC). Risk management is a process directed towards the assessing, mitigating and monitoring of risks.

Dokumenty

BibTex


@inproceedings{BUT30205,
  author="Petr {Svojanovský} and Jitka {Kreslíková} and Luděk {Novák}",
  title="Risk Identification in ISO/IEC 20000:2005 Implementation",
  annote="This paper is focused on the risk identification in implementation of ISO/IEC
20000:2005 international standard. ISO/IEC 20000 is the first standard
specifically aimed at IT Service Management. It describes a set of management
processes for the effective delivery of services to the business and its
customers. ISO/IEC 20000 is aligned with and
complementary to the process approach defined within ITIL from the Office of
Government Commerce (OGC). Risk management is a process directed towards the
assessing,
mitigating and monitoring of risks.",
  address="NEUVEDEN",
  booktitle="Proceedings of 43rd Spring International Conference MOSIS'09 Modelling and Simulation of Systems",
  chapter="30205",
  edition="NEUVEDEN",
  howpublished="print",
  institution="NEUVEDEN",
  year="2009",
  month="april",
  pages="55--61",
  publisher="NEUVEDEN",
  type="conference paper"
}