Detail publikace

Capabilities for smart services in manufacturing companies

KAŇOVSKÁ, L.

Originální název

Capabilities for smart services in manufacturing companies

Typ

článek v časopise - ostatní, Jost

Jazyk

angličtina

Originální abstrakt

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

Klíčová slova

capabilities, servitization, smart services, SMEs, electrotechnical manufacturers.

Autoři

KAŇOVSKÁ, L.

Vydáno

6. 1. 2020

Nakladatel

Institute of Technology and Business in České Budějovice

Místo

České Budějovice

ISSN

1805-9112

Periodikum

Littera Scripta

Ročník

12

Číslo

2

Stát

Česká republika

Strany od

19-29

Strany do

11

Strany počet

11

URL