Detail publikace

BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA

KAŇOVSKÁ, L.

Originální název

BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA

Typ

článek ve sborníku ve WoS nebo Scopus

Jazyk

angličtina

Originální abstrakt

In today’s globalized environment it is not sufficient for manufacturers to only provide tangible products to their clients. Therefore, many manufacturing companies also deliver services and integrated solutions nowadays. Moreover, they focus on servitization by adopting ‘smart services’, which enable by connected product-service systems data exchange between their customers and the service providers. The purpose of this paper is to investigate which benefits of smart services are the most important for small and medium manufacturing companies. To address the research objective, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. All of the companies included in the research are from the same industry – electrotechnical producers. Although they operate in one industry, they provide a wide range of products and services to their customers with varying degrees of service orientation. The empirical data consists of in-depth interviews with owners or with experienced senior managers in the case organizations. The interviews were carried out between April 2017 and January 2018. The findings indicate the main benefits for manufacturers and also for customers. The study is unique in emphasizing the problems of smart services in SMEs in the Czech Republic, where the industrial sector is still dominant in comparison to other European countries.

Klíčová slova

smart services, manufacturing companies, smart servitization, global area, Czech Republic

Autoři

KAŇOVSKÁ, L.

Vydáno

20. 12. 2018

Nakladatel

Univerzita v Žilině

Místo

Žilina, SK

ISBN

978-80-8154-249-7

Kniha

GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCES

Strany od

2128

Strany do

2135

Strany počet

8

URL

https://ke.uniza.sk/sites/default/files/content_files/i_part_final_0.pdf

BibTex

@inproceedings{BUT150464,
  author="Lucie {Kaňovská}",
  title="BENEFITS OF SMART SERVICES IN MANUFACTURING COMPANIES IN THE CONTEXT OF THE GLOBAL AREA",
  booktitle="GLOBALIZATION AND ITS SOCIO-ECONOMIC CONSEQUENCES",
  year="2018",
  pages="2128--2135",
  publisher="Univerzita v Žilině",
  address="Žilina, SK",
  isbn="978-80-8154-249-7",
  url="https://ke.uniza.sk/sites/default/files/content_files/i_part_final_0.pdf"
}