Czech

2

Not applicable.

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Not applicable.

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Course completion:
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course for students with individual study:
Exam: written form. The student will receive two questions, the answers to which he has a limited time. The exam is classified according to the ECTS scale. In the case of a decision on the distance form, point 3 applies.

Completion of the course in distance form:
Exam: test through e-learning. The exam is classified according to the ECTS scale.

Introduction
Quality management in the enterprise
Quality management systems
Certification
Trends in quality

Not applicable.

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Control of results of independent work on specified tasks.

Not applicable.

Not applicable.

BARTES, F. Jakost v podniku. Studijní text pro kombinovanou formu studia. Učební texty vysokých škol. Vysoké učení technické v Brně. Fakulta podnikatelská. Brno: Akademické nakladatelství CERM, s.r.o., 2007. 90 s. ISBN 978-80-214-3362-5. (CS)
FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. ISBN 3-446-17135-5. (EN)
NENADÁL, J. a kol. Moderní systémy řízení jakosti. Praha: Management Press, 1998. ISBN 80 - 85943 - 63 - 8. (CS)
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80 - 247 - 0194 - 4. (CS)

VEBER,J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publi... (CS)

eLearning: currently opened course

10 hours, compulsory

Introduction — terminology, quality development
The quality Loop
Consumer protection
Customer satisfaction
The Economics of quality

eLearning: currently opened course