Czech

5

Not applicable.

Students will have a clear idea of modern approaches to the quality management at company, including the most frequently used quality management systems, namely according to the norms ISO 9000, TQM and EFQM.

Topics of lectures are as follows:
Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
Quality management systems according to ISO 9000, TQM and EFQM
The Economics of quality
The strategy of the company quality
The methods and techniques of evaluation products
Self-evaluation in quality systems
The trends in the development of quality

Not applicable.

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

The exam has a written form.
The exam consists of three theoretical open questions, the answer time is 30 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.

The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.

Předmět se zabývá problematikou významu kvality v obchodním podnikání na mezinárodním trhu. Cílem předmětu je, aby si studenti osvojili teoretické základy a metodické postupy potřebné pro řízení podnikových procesů zabezpečující kvalitu produkce podniku na té úrovni, aby byla konkurenceschopná na mezinárodním trhu.
1. Úvod – pojetí, vývoj kvality.
2. Smyčka kvality.
3. Úloha vedení v řízení kvality.
4. Základní metody řízení kvality.
5. Systém kvality dle ISO ř. 9000.
6. Systém kvality dle TQM.
7. Program nulového počtu chyb.
8. Přístup Six Sigma, Systém kvality dle EFQM, model CAF.
9. Ekonomika kvality.
10. Strategie kvality obchodní korporace.
11. Certifikace.
12. Měření spokojenosti a loajality zákazníků, Ochrana spotřebitele.
13. Trendy ve vývoji kvality.

Not applicable.

The main objective of the course is to provide students with necessary theoretical foundation and methodology from the field of products and services quality. It also focuses on mastering modern approaches to the quality assurance, management, and improvement of products as well as corporate processes in companies.

Control of results of independent work on specified tasks.

Not applicable.

Not applicable.

FREHR, H. Total quality management: zlepšení kvality podnikání : příručka vedoucích sil. Brno: UNIS Publishing, 1995. ISBN 34-461-7135-5.

MIZUNO, S. Řízení jakosti. Praha: Victoria Publishing, 1993. ISBN 80-85605-38-4.
VEBER, J. Řízení jakosti a ochrana spotřebitele. 2., aktualiz. vyd. Praha: Grada. Manažer, 2007. ISBN 978-80-247-1782-1.

13 hours, compulsory

Topics of lectures are as follows:
Introduction — terminology, quality development
The national policy of the quality support
The quality Loop
Basic methods for quality control
Consumer protection
Customer satisfaction
The Economics of quality