Course detail

Managerial Communication

FP-mcPAAcad. year: 2020/2021

This course is focused on effective communication in managerial work. Students will become familiar with relevant knowledge of interpersonal communication in management. Main focus will be paid to developement of management competencies, mainly through training and activation methods of teaching.

Language of instruction

English

Number of ECTS credits

6

Guarantor

doc. Ing. Zdeňka Konečná, Ph.D.

Department

Institute of Management (ÚM)

Learning outcomes of the course unit

Students will acquire relevant psychological knowledge from the field of social competence of manager. They will master especially the following skills: identification of communication goals, active listening, exoteric formulation of requirements and opinions, analysis of communication problems, choice of relevant communication strategy and tactics and their successful application, prevention of misunderstanding as well as increasing of individual, team and organizational performance by means of creative communication.

Prerequisites

Good knowledge of English.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures present principles, rules for effective solving communication problems.

Assesment methods and criteria linked to learning outcomes

Conditions for awarding the course-unit credit:
The overall evaluation and successful completion of the course consists of:
• 25% written assignment
• 25% presentation of assignment outcomes (presentation, discussion)
• 10% active participation (e.g. active participation in classes, participation in optional thematically relevant lectures, seminars - must be confirmed by a certificate)
* 40% final written test

To successfully completion of the course in the frame of approved individual study plan, it is necessary to prepare an assignment on an approved topic, present it and answer questions in a discussion. The semester assignment will be deliverd in written form and has to meet specified criteria including formal requirements. Topic will be approved by teacher at the beginning of the semester.

Course curriculum

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Communication process models and their application for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work.
4. Social perception in managerial praxis.
5. Effective verbal communication. Coping with barriers in interpersonal communication.
6. Active listening as a part of effective interpesonal communication.
7. Effective non-verbal communication. Various types of non-verbal communication.
8. Specifics of effective discussion.
9. Rules of effective presentation.
10. Rules of effective meetings leading.
11. Assertive communication rules.
12. Effective intercultural communication.
13. Conclusion and final assessment.

Work placements

Not applicable.

Aims

The aim of the course is to provide students with relevant knowledge and skills related to social communication as a key tool for effective leadership. Main attention is paid to managerial competencies developement.

Specification of controlled education, way of implementation and compensation for absences

Attendance at lectures is recommended, attendance at lessons is compulsory and controlled.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

HYNES, G. Managerial Communication: Strategies and Applications. Sage Publications, 2015, Sixth Edition, 456 p. ISBN 978-1483358550. (EN)
CLAMPITT, P. Communicating for Managerial Effectiveness: Problems, Strategies, Solutions. SAGE Publications, 2012. ISBN 978-1412992046. (EN)

Recommended reading

O'ROURKE, J. S. Management Communication. 5th ed. Prentice Hall: Pearson Higher Education, 2012. ISBN 978-0132671408. (EN)
PEARSON, J.C., NELSON, P.E., TITSWORTH, S., HARTER, L. Human Communication. McGraw-Hill, 2005. 496 s. ISBN 978-0072959888. (EN)
ROEBUCK, D. Communication Strategies for Today´s Managerial Leader. Business Expert Press, 2012. 200 p. ISBN 978-1606491997. (EN)

Type of course unit

 

Lecture

10 hours, optionally

Teacher / Lecturer

doc. Ing. Zdeňka Konečná, Ph.D.

Syllabus

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Communication process models and their application for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work. Social perception in managerial praxis.
4. Effective verbal communication. Coping with barriers in interpersonal communication.
5. Active listening as a part of effective interpesonal communication.
6. Effective non-verbal communication. Various types of non-verbal communication.
7. Specifics of effective discussion. Rules of effective presentation. Assertive communication rules.
8. Rules of effective meetings leading. Meetings preparation. Participants and their roles. Effective moderation of meetings. Reporting.
9. Effective intercultural communication. Intercultural competence and its components. Rules and recommendations for communication in an international environment. Specifics of selected cultures.
10. Conclusion and final assessment.

Guided consultation in combined form of studies

10 hours, optionally

Teacher / Lecturer

doc. Ing. Zdeňka Konečná, Ph.D.

Exercise

20 hours, compulsory

Teacher / Lecturer

doc. Ing. Zdeňka Konečná, Ph.D.

Syllabus

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Application of communication process models for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work.
4. Social perception in managerial praxis. Effective verbal communication. Coping with barriers in interpersonal communication.
5. Active listening as a part of effective interpesonal communication. Assertive communication rules.
6. Effective non-verbal communication. Various types of non-verbal communication.
7. Specifics of effective discussion. Rules of effective presentation.
8. Rules of effective meetings leading.
9. Effective intercultural communication.
10. Conclusion and final assessment.