Course detail

Quality Management

FSI-CRJAcad. year: 2017/2018

Quality management principles, system and statistical thinking, basic TQM philosophy, standards ISO 9000 are introduced to students in this course.

Learning outcomes of the course unit

Understanding the principles of total quality management, legal norms of quality management (Czech Republic, EU) and symbol CE. International Standards: ISO 9000, ISO 14000, OHSAS 18001,etc.

Prerequisites

Students are required to have the knowledge of technology, management and economy of companies. Applied mathematics, especially statistics.

Co-requisites

Not applicable.

Recommended optional programme components

Not applicable.

Recommended or required reading

Fiala, A. a kol. : Management jakosti s podporou norem ISO 9000:2000. Verlag Dashöfer, Praha, 2000
Mizuno, S.: Řízení jakosti. Victoria Publishing, Praha, 1992
ČSN EN ISO 9000:2001: Systémy managementu jakosti – řada 3 svazků. ČSNI, Praha, 2001
Juran, J. M. ; Gryna F. M. : Juran´s Quality Control Handbook. McGraw-Hill, Inc., New York, 1988
Nenadál, J. a kol.: Moderní systémy řízení jakosti (Quality Management). Management Press, Praha, 1998
Deming, W. E. : The New Economics for Industry, Government, Education. MIT Center for Advanced Engineering Study, Cambridge, MA., 1993

Planned learning activities and teaching methods

The course is taught through lectures explaining the basic principles and theory of the discipline. Exercises are focused on practical topics presented in lectures.

Assesment methods and criteria linked to learning outcomes

Participation on the practise. Writing of one semester work and presentation notice. Writing three tests. In the case of non-performance requirements, can be get alternate conditions.
The course unit credit requirements: Participation in seminars. Writing one semester project and a presentation at seminars. Writing three tests. An alternative assignment may be given to students if the conditions are not met (in justified cases) As long as a student gets more than 90 points during semester, he/she will be suggested a mark and he/she does not have to take an examination. Evaluation: excellent (over 120 points), very good (113-119 points), good (105-112 points), satisfactory (97-104 points), sufficient (90-97 points). Other students have to take an examination (written and oral) – Exam evaluation: excellent (90-100 points), very good (80-89 points), good (70-79 points), satisfactory (60-69 points), sufficient(50-59 points), failed (0-49 points).

Language of instruction

Czech

Work placements

Not applicable.

Aims

Students will be made familiar with the main tools of modern quality management and the basics of the community law of EU.

Specification of controlled education, way of implementation and compensation for absences

The attendance at seminars is compulsory. An alternative assignment may be given to students if the condition is not met (in justified cases).

Classification of course in study plans

  • Programme B3S-P Bachelor's

    branch B-EPP , 2. year of study, winter semester, 3 credits, optional (voluntary)

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

Syllabus

Concepts and terminology, definition and dimension of quality, costumers, process, system of process control and development.
International Standards, ISO 9000.
Total quality management.
Tools of quality management.
Resources of quality management.
ČSN EN ISO 9000, ISO 9000, ISO 9004,QS 9000, ISO 10013, ISO 10 007, ISO 10 005, ISO 14000.

seminars

13 hours, compulsory

Teacher / Lecturer

Syllabus

Concepts and terminology, definition and dimension of quality, costumers, process, system of process control and development.
International Standards, ISO 9000.
Total quality management.
Tools of quality management.
Resources of quality management.
ČSN EN ISO 9000, ISO 9000, ISO 9004,QS 9000, ISO 10013, ISO 10 007, ISO 10 005, ISO 14000.