Course detail

Managerial Communication

FP-mcKAcad. year: 2017/2018

This course is focused on effective communication in managerial work. Students will become familiar with relevant knowledge of interpersonal communication in management. Main focus will be paid to developement of management competencies, mainly through training and activation methods of teaching.

Language of instruction

English

Number of ECTS credits

6

Mode of study

Not applicable.

Learning outcomes of the course unit

Students will acquire relevant psychological knowledge from the field of social competence of manager. They will master especially the following skills: identification of communication goals, active listening, exoteric formulation of requirements and opinions, analysis of communication problems, choice of relevant communication strategy and tactics and their successful application, prevention of misunderstanding as well as increasing of individual, team and organizational performance by means of creative communication.

Prerequisites

Good knowledge of English.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures, rules for effective solving communication problems.

Assesment methods and criteria linked to learning outcomes

Conditions of awarding the graded course-unit credit:
• 30% individual presentation
• 30% team assignment and its presentation incl. discussion
• 40% final written exam.

Course curriculum

1. Introduction to the area of interpersonal communication and its importancy for managerial work.
2. Communication process models and their application for managerial praxis.
3. Selfassessment and application of relevant assessment tools for managerial work.
4. Social perception in managerial praxis.
5. Effective verbal communication. Coping with barriers in interpersonal communication.
6. Active listening as a part of effective interpesonal communication.
7. Effective non-verbal communication. Various types of non-verbal communication.
8. Specifics of effective discussion.
9. Rules of effective presentation.
10. Rules of effective meetings leading.
11. Assertive communication rules.
12. Effective intercultural communication.
13. Conclusion and final assessment.

Work placements

Not applicable.

Aims

The aim of the course is to provide students with relevant knowledge and skills related to social communication as a key tool for effective leadership. Main attention is paid to managerial competencies developement.

Specification of controlled education, way of implementation and compensation for absences

Attendance at lectures is recommended, attendance at lessons is compulsory and controlled.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

HYNES, G. Managerial Communication: Strategies and Applications. Sage Publications, 2015, Sixth Edition, 456 p. ISBN 978-1483358550.
CLAMPITT, P. Communicating for Managerial Effectiveness: Problems, Strategies, Solutions. SAGE Publications, 2012. ISBN 978-1412992046.

Recommended reading

O'ROURKE, J. S. Management Communication. 5th ed. Prentice Hall: Pearson Higher Education, 2012. ISBN 978-0132671408.
PEARSON, J.C., NELSON, P.E., TITSWORTH, S., HARTER, L. Human Communication. McGraw-Hill, 2005. 496 s. ISBN 978-0072959888.
ROEBUCK, D. Communication Strategies for Today´s Managerial Leader. Business Expert Press, 2012. 200 p. ISBN 978-1606491997.

Classification of course in study plans

  • Programme BAK-KS Bachelor's

    branch BAK-UAD-KS , 3. year of study, summer semester, compulsory

Type of course unit

 

Guided consultation in combined form of studies

10 hours, optionally

Teacher / Lecturer