Czech

5

Not applicable.

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Not applicable.

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Course – unit credit
To obtain the credit it is required:
a) Active participation in the exercises - the teacher evaluates
b) Recognized seminar work.
Examination:
The exam has a written form. Only those students who have written credit in the IS are eligible to participate.
The exam consists of three theoretical open questions, the answer time is 30 minutes. It is evaluated:
a) Proper identification of the problem
b) The method and scope of the problem with emphasis on its explanation.
The answer to each question is evaluated separately. The final score is given by the arithmetic mean. The exam is classified according to the ECTS scale. Incorrect and unreadable responses are considered as inappropriate.

Topics of lectures are as follows:
Introduction, basic concepts of quality, the importance of the quality of
Legislative requirements
The quality of the production proces
Performance measurement processes
Regulatory process
Process capability
Technical requirements for the product
The effectiveness of the control system of quality
The role of human factors in quality system
7 simple tools of quality
7 management tools
The relationship between the quality, productivity and performance
Development trends

The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).

Not applicable.

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Not applicable.

Not applicable.

VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80-247-0194-4. (CS)

FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. 258 s. ISBN 3-446-17135-5. (EN)
NENADÁL, J. Měření v systémech managementu jakosti. 2. doplněné vydání, Praha: Management Press 2004. 335 s. ISBN 80-7261-110-0. (CS)

13 hours, compulsory

Introduction, basic concepts of quality, the importance of the quality
The quality of the production proces
Regulatory process
Process capability
The role of human factors in quality system
7 simple tools of quality
7 management tools