Publication detail

Level of Support Provided to Users of Information Systems

KOCH, M.

Original Title

Level of Support Provided to Users of Information Systems

Type

journal article - other

Language

English

Original Abstract

The article deals with findings of a pilot survey into the level of support provided to users of information systems which was carried out on a number of employees of companies using such systems from the Czech Republic, Slovakia and from abroad. The survey aims to identify areas relevant for further research. The support provided to users is assessed according to a company's size and the way the support is given. Hypotheses are tested about different levels of support between Czech and Slovak companies on the one hand and other countries on the other hand, as well as about different levels of support depending on a company's size valid for this selection of users.

Keywords

efficiency, information systems, key factors, satisfaction of ICT users

Authors

KOCH, M.

RIV year

2010

Released

1. 10. 2010

ISBN

1210-9479

Periodical

Systémová integrace

Year of study

17

Number

3

State

Czech Republic

Pages from

89

Pages to

96

Pages count

7

BibTex

@article{BUT50315,
  author="Miloš {Koch}",
  title="Level of Support Provided to Users of Information Systems",
  journal="Systémová integrace",
  year="2010",
  volume="17",
  number="3",
  pages="89--96",
  issn="1210-9479"
}