Publication detail

Capabilities for smart services in manufacturing companies

KAŇOVSKÁ, L.

Original Title

Capabilities for smart services in manufacturing companies

English Title

Capabilities for smart services in manufacturing companies

Type

journal article - other

Language

en

Original Abstract

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

English abstract

A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.

Keywords

capabilities, servitization, smart services, SMEs, electrotechnical manufacturers.

Released

06.01.2020

Publisher

Institute of Technology and Business in České Budějovice

Location

České Budějovice

Pages from

19-29

Pages to

11

Pages count

11

URL

BibTex


@article{BUT161219,
  author="Lucie {Kaňovská}",
  title="Capabilities for smart services in manufacturing companies",
  annote="A lot of manufacturing companies supply their tangible products accompanied with suitable services to their customers. Currently also smart services are being added to their service offerings. Applying the change toward smart services is not easy, especially in SMEs where many of businesses fight with lack of money, insufficient digital technologies or unskilled employees. The aim of the paper is focused on significant capabilities of SMEs, which are crucial for smart service provision in manufacturing companies. To fulfil the research aim, a qualitative multi-case study was conducted among seven Czech electrotechnical SMEs, which have already started with smart service development. The findings show that respondents consider wide range of possible capabilities, which could be divided into three main categories, such as technical equipment, internal readiness and knowledge and involvement of customers.",
  address="Institute of Technology and Business in České Budějovice",
  chapter="161219",
  howpublished="online",
  institution="Institute of Technology and Business in České Budějovice",
  number="2",
  volume="12",
  year="2020",
  month="january",
  pages="19-29--11",
  publisher="Institute of Technology and Business in České Budějovice",
  type="journal article - other"
}