Publication detail

Digitalization of logistic processes by customer services

BARTOŠEK, V. JUROVÁ, M.

Original Title

Digitalization of logistic processes by customer services

English Title

Digitalization of logistic processes by customer services

Type

conference paper

Language

en

Original Abstract

The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.

English abstract

The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.

Keywords

Control of Supplier Stages; Customer Service Level; Digitalization; Logistic Conception.

Released

22.11.2018

Publisher

Publishing House Alexander Dubček University in Trenčín

Location

Trenčín

ISBN

978-80-8075-837-0

Book

Proceedings of scientific contributions from the international scientific conference The Imapct of Industry 4.0 on Job Creation

Edition number

1

Pages from

34

Pages to

39

Pages count

251

URL

BibTex


@inproceedings{BUT155343,
  author="Vladimír {Bartošek} and Marie {Jurová}",
  title="Digitalization of logistic processes by customer services",
  annote="The paper is based on the expertise and conclusions resulting from a research of approaches by companies to creating customer relationships in the South Moravian Region. Today’s customers and users require an increasingly higher quality of services offered by the supply chain organizations. The above trends imply that the digitalization of logistics must be given a higher priority in cooperation with marketing policy. This fact was the main reason for the requirements being defined of a perfect delivery and creation of the value supplied to the customer. A customer demands higher and higher parameters of products and the quality of the services offered. The paper aims to find a way of increasing the value perceived by the customer by digitalizing the logistic conception, which also is focused on approaches other than the control of distribution stages and customer service levels with a narrow focus on the supply chain.",
  address="Publishing House Alexander Dubček University in Trenčín",
  booktitle="Proceedings of scientific contributions from the international scientific conference The Imapct of Industry 4.0 on Job Creation",
  chapter="155343",
  howpublished="online",
  institution="Publishing House Alexander Dubček University in Trenčín",
  year="2018",
  month="november",
  pages="34--39",
  publisher="Publishing House Alexander Dubček University in Trenčín",
  type="conference paper"
}