Publication detail

Value co-creation limits in the health sector: barriers of customer co-involvment

SVOBODOVÁ, K.

Original Title

Value co-creation limits in the health sector: barriers of customer co-involvment

English Title

Value co-creation limits in the health sector: barriers of customer co-involvment

Type

conference paper

Language

en

Original Abstract

The presented study is a pilot use case based on a structured interview with the director of the company supplying information systems to healthcare facilities. The conclusions that emerge from his long-standing empirics state that co-creation of value in the healthcare sector is greatly constrained by the effects in the state sphere, and therefore the customer has the minimal ability to engage in value co-creation.

English abstract

The presented study is a pilot use case based on a structured interview with the director of the company supplying information systems to healthcare facilities. The conclusions that emerge from his long-standing empirics state that co-creation of value in the healthcare sector is greatly constrained by the effects in the state sphere, and therefore the customer has the minimal ability to engage in value co-creation.

Keywords

value, value system, value creation, value co-creation, health sector

Released

07.12.2018

Publisher

Vysoké učení technické v Brně, Fakulta podnikatelská

Location

Brno

ISBN

978-80-214-5705-8

Book

Workshop specifického výzkumu 2018

Pages from

233

Pages to

241

Pages count

266

BibTex


@inproceedings{BUT153267,
  author="Karolína {Svobodová}",
  title="Value co-creation limits in the health sector: barriers of customer co-involvment",
  annote="The presented study is a pilot use case based on a structured interview with the director of the company supplying information systems to healthcare facilities. The conclusions that emerge from his long-standing empirics state that co-creation of value in the healthcare sector is greatly constrained by the effects in the state sphere, and therefore the customer has the minimal ability to engage in value co-creation.",
  address="Vysoké učení technické v Brně, Fakulta podnikatelská",
  booktitle="Workshop specifického výzkumu 2018",
  chapter="153267",
  howpublished="online",
  institution="Vysoké učení technické v Brně, Fakulta podnikatelská",
  year="2018",
  month="december",
  pages="233--241",
  publisher="Vysoké učení technické v Brně, Fakulta podnikatelská",
  type="conference paper"
}