Publication detail

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

KAŇOVSKÁ, L. TOMÁŠKOVÁ, E.

Original Title

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

English Title

The Impact of Service Offering on Business Performance in Electrical Engineering Companies

Type

journal article in Scopus

Language

en

Original Abstract

The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.

English abstract

The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.

Keywords

Services in product-oriented companies; Service offering; Business performance; manufacturers of electrical equipment; manufacturers of electronic components; manufacturing; Spearman’s rank correlation; the Czech Republic

Released

12.11.2018

Location

Řecko

Pages from

92

Pages to

108

Pages count

16

URL

BibTex


@article{BUT151292,
  author="Lucie {Kaňovská} and Eva {Tomášková}",
  title="The Impact of Service Offering on Business Performance in Electrical Engineering Companies",
  annote="The article presents the results of a research investigating potential impact of service offering on business performance carried out among sixty electrical engineering companies in the Czech Republic. The main findings reveal the highest number of positive correlations between the items related to business performance, the item related to service offers to VIP customers, and the item focusing on monitoring the service offering of competitors. The paper discusses a new perspective of discovering whether and how service offering by electrical engineering companies in the Czech Republic influence business performance.",
  chapter="151292",
  howpublished="online",
  number="4",
  volume="21",
  year="2018",
  month="november",
  pages="92--108",
  type="journal article in Scopus"
}