Course detail

Quality Systems in the Enterprise

FP-RskpPAcad. year: 2015/2016

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services

Language of instruction

Czech

Number of ECTS credits

4

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: written test.

Course curriculum

Introduction - Concept and development of quality
Quality System ISO 9000
TQM Quality System
Quality System EFQM
Measurement of customer satisfaction and loyalty
Consumer protection
The technical requirements for products
Marking and measuring quality
Selected tools and methods of quality management
Measuring the performance of quality management systems
Use measurement results in quality management systems
National Quality Policy
Trends in quality

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

Nenadál, Jaroslav. Systémy managementu kvality. Praha: Management Press, 2016. ISBN 978-80-726-1426-4. (CS)

Recommended reading

Veber, J. a kol. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2007. ISBN 978-80-247-1782-1. (CS)
Nenadál, J. a kol. Moderní management jakosti. Principy, postupy, metody. Praha: Management Press, 2008. ISBN 80-7261-186-7. (CS)

Classification of course in study plans

  • Programme MGR Master's

    branch MGR-ŘEP , 1. year of study, summer semester, compulsory

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Topics of lectures are as follows:
Introduction - Concept and development of quality
Quality System ISO 9000
TQM Quality System
Quality System EFQM
Measurement of customer satisfaction and loyalty
Consumer protection
The technical requirements for products
Marking and measuring quality
Selected tools and methods of quality management
Measuring the performance of quality management systems
Use measurement results in quality management systems
National Quality Policy
Trends in quality

Exercise

13 hours, compulsory

Teacher / Lecturer

Ing. Jaroslav Rompotl

Syllabus

Topics of seminars are as follows:
Introduction - Concept and development of quality
Quality System ISO 9000
TQM Quality System
Quality System EFQM
Measurement of customer satisfaction and loyalty
Consumer protection
The technical requirements for products
Marking and measuring quality
Selected tools and methods of quality management
Measuring the performance of quality management systems
Use measurement results in quality management systems
National Quality Policy
Trends in quality