Course detail

Quality Management

FP-KjpPAcad. year: 2015/2016

The course focuses on the problems related to the quality management in industrial enterprises as well as in the companies providing services.

Language of instruction

Czech

Number of ECTS credits

5

Mode of study

Not applicable.

Guarantor

doc. Ing. František Bartes, CSc.

Department

Institute of Economics (ÚE)

Learning outcomes of the course unit

Students will have a clear idea of modern approaches to the quality management in a company, including the most frequently used quality management systems, namely according to the standards ISO 9000, TQM and EFQM.

Prerequisites

Fundamentals of organization and managerial functions of the company, understanding the importance of customers in a market economy.

Co-requisites

Not applicable.

Planned learning activities and teaching methods

Lectures consist of an explanation of basic principles, methodology of the discipline, problems and their solutions.
Exercises promote the practical mastery of subject presented in lectures or assigned for individual study with the active participation of students.

Assesment methods and criteria linked to learning outcomes

Conditions for passing an exam: Knowledge of taught topics and their practical application.
Form of examination: Combined - a written test possibly followed by an oral examination.

Course curriculum

Topics of lectures are as follows:
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification

The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).

Work placements

Not applicable.

Aims

The main objective of the course is to provide students with the theoretical foundations and methodology necessary for the quality management in the company. Also dealt with is mastering of modern management approaches to and methods of quality management necessary for the TOP management.

Specification of controlled education, way of implementation and compensation for absences

Control of results of independent work on specified tasks. Excused absence from seminars can be compensated for via additional condition set by the teacher, usually via elaboration of partial written task.

Recommended optional programme components

Not applicable.

Prerequisites and corequisites

Not applicable.

Basic literature

VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada Publishing, 2002. 164 s. ISBN 80-247-0194-4. (CS)

Recommended reading

FREHR, H.U. Total Quality Management. Brno: Unis publishing, 1995. 258 s. ISBN 3-446-17135-5. (EN)
NENADÁL, J. Měření v systémech managementu jakosti. 2. doplněné vydání, Praha: Management Press 2004. 335 s. ISBN 80-7261-110-0. (CS)

Classification of course in study plans

  • Programme BAK Bachelor's

    branch BAK-EP , 3. year of study, winter semester, compulsory

Type of course unit

 

Lecture

26 hours, optionally

Teacher / Lecturer

doc. Ing. František Bartes, CSc.

Syllabus

Topics of lectures are as follows:
- Conception of quality and its development
- National policy of quality support
- Quality loop
- Fundamental methods of quality management (FMEA, QFD, Cycle P - D - C - A, quality diary, reliability analysis )
- Role of human factor in quality
- Customer satisfaction
- Quality management systems (ISO 9000, TQM, ISO 14 000, EFQM)
- Quality economics
- Corporate strategy of quality
- Certification

Exercise

13 hours, compulsory

Teacher / Lecturer

Ing. Jaroslav Rompotl

Syllabus

The seminars are focused on practising the lectured topics and elaboration of case studies (both individually and in teams).